Effective Date: March, 2025
Welcome to the stylish universe of KAPOKK FASHIONS - where every click invites you to explore an exclusive realm of women's wear. These Terms & Conditions ("Terms") govern your use of our website www.kapokkfashions.com and your engagement with our collections. We invite you to read these Terms carefully before enjoying our digital storefront. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms along with our Privacy Policy.
This document is an electronic record with regards to the Information Technology Act, 2000. Being generated by a computer system, it does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, that requires publishing the Rules and Regulations, Privacy Policy and Terms of Use for access or usage of our website (hereafter referred to as “Platform”).
1. Acceptance of Terms
By using our website or making a purchase, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
2. Eligibility
Our website and products are intended solely for individuals who are 18 years or older. By using our site, you confirm that you meet this age requirement. If you are under 18, please use our website only under the supervision of a parent or guardian.
3. Changes to the Terms
At KAPOKK FASHIONS, innovation is part of our identity. We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website, and your continued use of the website will constitute your acceptance of such changes. We encourage you to review these Terms periodically.
4. Intellectual Property
All content featured on our website, including but not limited to text, images, graphics, logos, designs, and product descriptions, is the property of KAPOKK FASHIONS or its licensors. Unauthorised reproduction, modification, or distribution of any content is strictly prohibited without our express written permission.
5. User Responsibilities
While we invite you to immerse yourself in our creative offerings, you agree to use our website in a manner that is lawful, respectful, and in keeping with our brand ethos. This includes:
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Providing accurate and complete information when registering an account or placing an order.
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Keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised use.
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Refraining from any activity that may disrupt the integrity or performance of our website.
6. Ordering & Payment
Every purchase you make is a step into our world of crafted elegance. To ensure a seamless experience:
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Order Accuracy: You are responsible for providing correct billing and shipping details. Any error may delay the processing or delivery of your order.
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Secure Payment: Payments are processed securely via our trusted payment gateways. By submitting your payment details, you authorize us to charge the applicable fees.
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Pricing: All prices are listed in Indian Rupees (INR) and may be subject to change. Taxes, shipping fees, and any other applicable charges will be calculated and displayed at checkout.
7. Shipping & Delivery
Our commitment to excellence extends from our designs to our delivery service:
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Dispatch: Orders are processed and shipped from our hub in Kolkata, India. Delivery times may vary based on your location.
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Tracking: Once your order is dispatched, a tracking number will be provided for you to monitor its progress.
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Transfer of Risk: Ownership and risk of loss pass to you once the order is handed over to the courier service.
8. Returns & Refunds
Your satisfaction is our inspiration. If you are not completely delighted with your purchase:
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Return Eligibility: Please review our Return Policy for detailed guidelines on how to initiate a return or exchange.
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Process: Contact our customer support team for assistance. Items must be returned in their original condition, and the return request must meet the outlined criteria.
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Refund Timeline: Approved refunds will be processed within a reasonable timeframe after receiving and inspecting the returned product.
9. Disclaimers & Limitation of Liability
In our pursuit of excellence, please note the following:
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Product Descriptions: We strive for accuracy, but variations in color, size, or design may occur. All product descriptions and images are provided for your convenience.
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Limitation of Liability: KAPOKK FASHIONS shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.
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Third-Party Links: Our website may include links to external sites. We are not responsible for the content or practices of any third-party websites.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes or claims arising out of or in connection with these Terms shall be resolved amicably through negotiation. Should a resolution not be reached, the matter shall be subject to the exclusive jurisdiction of the courts in Kolkata, India.
11. Privacy and Data Protection
Your privacy is woven into the fabric of our operations. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your personal data.
12. Contact Information
We’re here to help if you have any questions or need further assistance regarding these Terms. Please reach out to us through the following channels:
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Email: support@kapokkfashions.com
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Contact Form: www.kapokkfashions.com/contact
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Mailing Address: 177/3 (New 245), Basanta Lal Saha Rd, Mahabirtala, Kalabagan, Tollygunge, Kolkata, West Bengal 700053
By accessing and using the KAPOKK FASHIONS website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for being a valued member of our community, where style meets trust.