Effective Date: March, 2025
At KAPOKK FASHIONS, we believe that the journey from our atelier to your wardrobe should be as refined as our designs. Our Shipping & Delivery Policy is meticulously crafted to ensure that every order is handled with care, dispatched promptly, and delivered safely to your doorstep.
1. Order Processing & Dispatch
Every order is treated as a unique creation. Once your order is placed, it is processed within 1-2 business days. Please note that orders placed during weekends or public holidays will be processed on the next business day. Upon processing, your package is dispatched from our central hub in Kolkata, India, ensuring that your order embarks on its journey with the utmost care.
2. Shipping Charges & Delivery Timeline
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Domestic Shipping: We proudly serve customers across India. Standard shipping typically takes 3-7 business days. Expedited shipping options, where available, may deliver your order within 3-5 business days. Shipping fees are calculated based on the weight and destination of your order and will be clearly displayed at checkout.
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International Shipping: For our global patrons, we offer international shipping services. Delivery timelines for international orders vary based on the destination and customs processes. International shipping fees will be computed at checkout, and any customs duties or additional taxes imposed by your country are the responsibility of the recipient.
Therefore, the expected delivery timeframe is 5-7 business days to reach the customer's end.
3. Order Tracking
Once your order is dispatched, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your shipment on our courier partner's website, keeping you informed every step of the way.
4. Delivery Address & Customer Responsibility
To ensure prompt and accurate delivery, please provide a complete and correct shipping address at the time of purchase. Any inaccuracies or omissions may result in delays or returns. Should a package be returned due to an incorrect address, additional re-shipping fees may apply.
5. Shipping Delays & Exceptions
While we strive to deliver your order promptly, factors beyond our control - such as adverse weather, logistical disruptions, or customs delays - may occasionally affect delivery times. In such cases, we appreciate your patience and understanding. Should you experience a significant delay, please contact our customer support team for assistance.
6. Damaged or Missing Items
Upon receipt, please inspect your package carefully. If you discover any damaged items or if any items are missing, please notify us within 48 hours of delivery by contacting support@kapokkfashions.com and providing relevant details along with photographic evidence. We will address the issue promptly to ensure your satisfaction.
7. Contact Us
Your seamless experience is our priority. For any questions or further assistance regarding our Shipping & Delivery Policy, please reach out:
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Email: support@kapokkfashions.com
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Contact Form: www.kapokkfashions.com/contact
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Mailing Address: 177/3 (New 245), Basanta Lal Saha Rd, Mahabirtala, Kalabagan, Tollygunge, Kolkata, West Bengal 700053
Thank you for choosing KAPOKK FASHIONS. We are dedicated to ensuring that your shopping experience is as stylish and effortless as the collections we create.