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Effective Date: March 2025

At KAPOKK FASHIONS, your satisfaction is our ultimate style statement. We strive to ensure that every purchase enriches your wardrobe, and if for any reason you are not completely delighted, our Refund & Return Policy is designed with your convenience in mind. Please read the following guidelines carefully to understand how we handle returns, and refunds.

1. Eligibility for Returns & Refunds

  • Eligible Items: Items may be returned if they are unused, unworn, unwashed, and in their original condition with all tags attached. Returns must include the original packaging to qualify for a refund or exchange.

  • Non-Eligible Items: Personalized products, intimate apparel, final sale items, and any customized orders are not eligible for returns. Certain hygiene products and special collections may also fall under this category.

2. Return Process

  • Initiating a Return: To begin your return or exchange, please contact our customer support team at support@kapokkfashions.com or through our Contact Form. Kindly include your order details and a brief explanation for your return.

  • Return Authorization: Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number along with detailed instructions for returning your item.

  • Shipping the Return: Please send your return using a trackable shipping service. Include the RMA number on your package. Note that the customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refund Process

  • Inspection: Upon receiving your returned item, our quality team will inspect it to ensure it meets our return criteria.

  • Processing Your Refund: Once approved, a refund will be issued to your original payment method. We will credit back the refund amount in 5 - 10 business days to appear in your customer's account.

  • Refund Processing Time: We will process the refund amount in 3 - 4 days. Once approved it will reflect the amount in 5 - 10 days as mentioned in the above point.

  • Partial Refunds: If an item is returned with missing parts or signs of use, a partial refund may be granted at our discretion.

4. Replacement Process

At Kapok Fashions, we strive to ensure that every customer is happy with their purchase. However, if you receive a product that is defective, damaged, or not as described, we’re here to help with a smooth and hassle-free replacement process.

✅ Eligibility for Replacement:

  • Replacement requests must be initiated within 7 days of receiving the product.

  • The item must be unused, unwashed, and in its original packaging with tags intact.

  • The product must be the same item that was originally delivered (no cross-product replacement).

  • Valid proof of purchase (order ID or invoice) is required.

❌ Non-Replacement Items:

  • Items purchased during sale or clearance events (unless received damaged or defective).

  • Products that show signs of wear or damage caused by the customer.

  • Customized or made-to-order products

Once the exchange is approved, the replacement item will be delivered to the customer within 7 days. Our support team will verify the claim and initiate the replacement process within 2-3 business days. Once approved, a replacement product will be shipped at RS. 69 or as contacted with our concerned support team.

5. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please notify us within 48 hours of delivery by contacting support@kapokkfashions.com and providing photographic evidence of the issue.

  • Resolution: We will offer a refund or return based on the severity of the defect and your preference.

6. General Guidelines

  • Return Window: Returns must be initiated within 7 days of the delivery date. Requests received after this period may not be eligible for a refund or exchange.

  • Policy Updates: Our Refund & Return Policy may be updated periodically. Any changes will be promptly posted on our website and become effective immediately upon posting.

7. Contact Information

We value your trust and are here to assist with any questions regarding our Refund & Return Policy. Please feel free to reach out:

  • Email: support@kapokkfashions.com

  • Contact Form: www.kapokkfashions.com/contact

  • Mailing Address: 177/3 (New 245), Basanta Lal Saha Rd, Mahabirtala, Kalabagan, Tollygunge, Kolkata, West Bengal 700053

Thank you for choosing KAPOKK FASHIONS as your fashion destination. We are committed to ensuring your experience is as exceptional as our designs.


Note: Return or Refund is only possible when you keep the product as same as you received it during delivery.