Effective Date: March, 2025
Welcome to the FAQ page for KAPOKK FASHIONS - your go-to destination for answers as refined and unique as our collections. Here, we address common queries regarding our brand, products, orders, shipping, returns, offers, and more. If you need further assistance, our dedicated support team is always ready to help.
1. General Information
Q: What is KAPOKK FASHIONS?
A: Founded in 2014 in Kolkata, India, KAPOKK FASHIONS is a trusted name in women's wear. We specialize in a diverse range of garments—from Loungewear and Cotton Trousers to Kurtis, T-Shirts, Co-ord sets, and Leggings - crafted with style and precision.
Q: Where are you based?
A: Our headquarters are in Kolkata, India, where our journey of style and innovation began.
Q: What type of products do you offer?
A: We offer an extensive collection of women's wear including Leggings, Cotton Pants, Kurti Pants, Flare Pants, Capris, Pintex and Net Pants, Churidars, T-shirts, Camisoles, Cycling Shorts, Printed Shorts, Loungewear, Printed Pyjamas, Printed Capris, Co-ord Sets, Kurtis, Short Tops, and more.
2. Orders & Payment
Q: How do I place an order?
A: Ordering is simple—browse our collections on www.kapokkfashions.com, add your favorite items to the cart, and follow the secure checkout process.
Q: What payment methods do you accept?
A: We accept various payment options, including credit/debit cards, net banking, UPI, and other secure payment gateways. All transactions are processed with the highest level of security.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled only before they are processed for shipment. Please contact our customer support as soon as possible for assistance.
3. Shipping & Delivery
Q: What is your shipping policy?
A: Please refer to our Shipping & Delivery Policy for detailed information. In summary, orders are processed within 1-2 business days and dispatched from our hub in Kolkata. Domestic delivery typically takes 3-7 business days.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email. Use this number to monitor the progress of your shipment.
Q: What should I do if my order is delayed?
A: Delays can occur due to unforeseen circumstances. If your order is significantly delayed, please contact our support team for an update.
4. Returns & Refunds
Q: What is your return policy?
A: Our return policy ensures your satisfaction. Items must be unused, unworn, and in their original condition. For complete details, please visit our Refund & Return Policy.
Q: How do I request a refund or return?
A: To initiate a return or refund, contact our customer support at support@kapokkfashions.com or use our online Contact Form. We will provide a Return Merchandise Authorization (RMA) number and instructions.
Q: Are sale items eligible for returns?
A: Some sale or personalized items may be non-returnable. Please check the specific details on the product page or contact our support team for clarification.
5. Offers & Promotions
Q: How do I use a promotional code?
A: Simply enter the promo code at checkout. The discount will automatically apply if all conditions are met.
Q: Can I combine multiple offers?
A: Typically, only one promotional offer may be applied per order unless explicitly stated otherwise.
Q: Are there special offers for new customers?
A: Yes, we often feature exclusive offers for new customers. Keep an eye on our website and subscribe to our newsletter for the latest promotions.
6. Account & Privacy
Q: Do I need an account to place an order?
A: While you can check out as a guest, creating an account offers benefits such as order tracking, faster checkout, and exclusive access to offers.
Q: How is my personal information protected?
A: We prioritize your privacy and security. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
Q: How do I subscribe to updates?
A: You can subscribe to our newsletter directly on our website to receive the latest updates on new collections, exclusive offers, and more.
7. Product Information
Q: How do I find the right size for me?
A: Our product pages include detailed sizing charts and measurements to help you choose the perfect fit. If you need further assistance, our customer support is available to guide you.
Q: Are there care instructions for your garments?
A: Yes, each product includes care instructions to ensure longevity. Please refer to the product description for specific care guidelines.
Q: Can I request a customized order?
A: Currently, our collections are pre-designed. For any special requests, please contact our support team to discuss available options.
8. Additional Assistance
Q: How can I contact customer support?
A: For any further questions or assistance, please reach out to us via:
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Email: support@kapokkfashions.com
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Contact Form: www.kapokkfashions.com/contact
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Mailing Address: 177/3 (New 245), Basanta Lal Saha Rd, Mahabirtala, Kalabagan, Tollygunge, Kolkata, West Bengal 700053
Thank you for choosing KAPOKK FASHIONS. We hope these FAQs enhance your shopping experience and offer clarity on our services. Your style and satisfaction are our utmost priorities.